According to today’s edition of TODAY, “After years of lobbying by the Consumers Association of Singapore (CASE), the Ministry of Trade and Industry (MTI) tabled a Bill yesterday to introduce the “lemon law”.”
The article goes on to specify that “if a defect is found in a product within six months of a delivery, the defect is assumed to have existed at the point of a delivery. Unless the retailer can prove otherwise, consumers can demand that the product be replaced or repaired”.
That being said, consumers won’t be entitled to any replacement or repairs if faults in the purchased item were highlighted to them prior to purchase, or, naturally, if they had misused or damaged the item. This Lemon Law also doesn’t apply to perishable goods like food items (ironic, given its name).
While this may come as a huge change to the local furniture industry, we at BEDS.sg are glad that a law is finally on its way to straighten things out here in Singapore.
Interestingly, our exchange, servicing and refund policies all this while are exactly as the proposed local version of the Lemon Law states. On top of our 7-day money-back guarantee, a six-month warranty is placed on most of our products, within which servicing and repairs are provided promptly and completely free of charge. All faults in clearance products which are not covered by warranties are labeled and stated on product pages: in the product descriptions and “Our Honest Opinion” tabs.
Now we’d like to see how our competitors keep up with the game and finally start playing fair when dealing with furniture buyers. It’s a refreshing change that’s long overdue, but hey, better late than never!
We’ll be keeping close tabs on the development of this Bill, which is slated to roll out in September this year.