Terms & Conditions of Order & Purchase
Free delivery on qualifying orders is only applicable to purchases that are made in a single invoice, to a single address in one trip, unless otherwise stated.
In the event that a single order has to be split into various delivery dates/locations/timings due to special requests and/or selection of delivery dates within the stated delivery lead-time period, additional logistics charges will apply at the discretion of FortyTwo Pte. Ltd., or at the discretion of any of our affiliated sellers and fulfilment agents that will be delivering your order.
There is no installation charges, unless otherwise stated.
Free delivery on qualifying orders is only applicable within Singapore mainland. Additional delivery charges may be incurred at the discretion of FortyTwo Pte Ltd should the deliveries be chosen to occur outside of our normal operating hours. A surcharge of S$30 in addition to the delivery charges already incurred will be applicable for deliveries to Sentosa Island. We do not deliver to Jurong Island.
In the event that the goods cannot be delivered on your preferred delivery date and/or time-slot due to reasons such as lack of stock from suppliers or scheduling difficulties, you will be notified the soonest possible. FortyTwo Pte. Ltd. reserves the right to amend the delivery timings or to substitute the original item to a similar product of higher or equal value should such circumstances arise.
To qualify for free delivery, your delivery location must be accessible via elevator (i.e. on the same storey as lift landing) or must be on the same floor as the goods loading/unloading area. If the delivery crew is unable to send furniture to your location via the elevator at the point of delivery (eg. Furniture is unable to fit into elevator, elevator unservicable upon delivery crew's arrival, refusal of elevator access by building management etc) we will assess (at our own discretion) the feasibility of the furniture being carried up via the staircase in a non-hazardous manner. If the process is deemed hazardous, (e.g furniture or infrastructure prone to damage on narrow stairway, obstruction of passageway), In the event that delivery is deemed unfeasible, FortyTwo Pte. Ltd. reserves the right to cancel the delivery. Upon cancellation, a refund of any of your prior payments for that delivery will be made by cheque within two weeks from the initial delivery date.
Should delivery via staircase be deemed safe, additional charges per item will be as follows: First non lift-accessible storey free of charge (e.g. staircase delivery from ground floor to level two is free) + $8 per item transported to a subsequent non lift-accessible storey (i.e. staircase delivery of a wardrobe and a kettle to the 4th non-lift accessible storey (e.g. Level 5 of a shophouse etc) will cost an additional $48 [(1 X 2 X 0) + (3 X 2 X $8) = $48].
Delivery Dates and Timing
The delivery time frame that you select online is only tentative. We request for your preference in delivery time frame to plan the delivery route, so the goods can be delivered at your convenience as a value-added service. You will be informed of the estimated delivery time frame the day before the scheduled delivery if we are unable to keep to your preferred time frame. If you do not receive any phone calls from us, it means that the delivery is scheduled to happen within your preferred time frame.
You will be contacted again an hour before delivery by the delivery team to confirm your presence at the delivery location and to notify you of our impending arrival. While the delivery team will try its utmost to deliver within the selected time frame, there are many external factors which can cause delays. Furniture is large and heavy and the delivery team may face difficulties in moving goods up narrow stairways. Traffic, vehicle and weather conditions will also affect the delivery time, as we want you to receive your order in the best condition possible. Customers who are not present upon our arrival also cause delays that can stretch for hours and hold up all the following deliveries.
Like all other orders, 'Next Day Deliveries' are purely tentative and subject to confirmation on planning the delivery schedule. If the delivery schedule is full for the next day, you will not be able to select it as the date of delivery. 'Next Day Delivery' is only stated because we carry stock for that particular piece.
We earnestly urge all to be present during the stipulated delivery time to be considerate to all other customers and seek your understanding when it comes to delivery timings.
FortyTwo Pte. Ltd. reserves the right to change the delivery date and time should any unforeseen circumstances arise in the midst of delivery. While we endeavour to adhere to scheduled delivery timings and warrant to act within our means to notify you the soonest possible of any delays or difficulties, you acknowledge that you will, at no point in time, hold FortyTwo Pte. Ltd. liable for any inconvenience, losses, damages, injury, charges, expenses and/or deaths that may arise from any delayed, postponed, incomplete or unfulfilled deliveries, to the extent permitted by Law.
Free Disposal Of Old Mattress
Free disposal of your old mattress is available with the purchase of any mattress. This service is available if you have selected the option on the online order form. The delivery team will not be able to dispose off the old mattress due to scheduling constraints if prior arrangements have not been made. We do not dispose of other forms of furniture, as we do not have the resources to break down and dispose old furniture in the authorised locations as specified by local authorities. FortyTwo Pte Ltd advises you to contact your town council for free furniture disposal service (HDB or landed estates), or your condominium/office building's building management. FortyTwo Pte. Ltd. reserves the right to refuse disposal of any old mattresses at its full discretion.
FortyTwo Pte Ltd reserves the right to refuse any disposal of old mattresses which are infested (or display signs of infestation) by bed-bugs.
Delivery Of Multiple Items
Most of our products are delivered directly from the manufacturers' factories to reduce our overheads, so that we may pass on these cash savings to you with lower prices. If you have ordered more than one item, you may receive the items separately, and at different delivery times, though in most cases, we will arrange for all the items to be delivered in one truck. Should the items be delivered separately, you will be informed in advance.
Clearance Items/1 SET OFFER
There will be strictly no returns, refunds, exchanges or warranties for items which are under clearance or '1 SET OFFER', unless otherwise stated. The product descriptions of clearance items and '1 SET OFFER's will clearly state their defects (if any). A compulsory, non-refundable delivery charge of S$30 is applicable should you reject or cancel the order of a clearance item or '1 SET OFFER' upon delivery.
Changing of Delivery Dates
Changes in delivery date should be made via email to firstname.lastname@example.org at least 48 hours before the stipulated delivery timing. Please provide your order invoice number, which can be found in the confirmation email sent to you.
Changing of Items
Any changes to items in the order should be done via email to email@example.com at least 48 hours before delivery. Please provide your order invoice number that can be found in the confirmation email sent to you. Orders of customised items cannot be changed once they are confirmed.
Cancellation of order should be done via email to firstname.lastname@example.org at least 48 hours before delivery. Please provide your order invoice number that can be found in the confirmation email sent to you. Cancellation is not allowed for customised items after confirmation of order.
We advise our customers to inspect the furniture carefully for damages before making payment. Though rare, there is a possibility of manufacturing defects or even furniture being damaged during transportation. Should you detect any damage or defect e.g knocks, dent or cracks, inform us immediately at 6777 7667 or email to email@example.com. You have the right to reject the merchandise upon delivery at no cost or schedule for an exchange, except for clearance items.
In rare cases where the merchandise displays minor scratches and dents, the merchandise will be touched up, repaired or replaced at the discretion of FortyTwo Pte Ltd.
You also have the right to reject the merchandise immediately if the piece delivered is different from that depicted in the product description or picture you saw online.
FortyTwo Pte. Ltd. reserves the right to void the warranty of a merchandise within its warranty period should the product be found to have been subjected to adverse conditions, not exclusively or limited to conditions such as bad weather, abuse, or placement of the merchandise in publicly accessible locations that causes the merchandise to be subjected to damage, intentional or otherwise.
Limitation of Liability
FortyTwo Pte. Ltd. shall not be liable for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind howsoever arising and excludes any liability from us for any personal injury or death caused by our negligence, to the extent permitted by Law.
We accept returns for all non-customised, non-clearance items. Simply bring the merchandise back to us within 7 days of purchase for a full refund. Merchandise should be unused, undamaged, in a resalable condition and with its original packaging fully intact. For hygiene purposes, we will not accept any returns of bedsheets, quilt covers, quilts, mattress/pillow/bolster protectors, bolsters and pillows that have been removed from their original packaging, used, stained, torn, washed, and/or with traces of fragrance or odours. FortyTwo Pte. Ltd. has the full discretion to decide whether any item is in a condition suitable for return and reserves the right to reject any returns if they are deemed unfit for return.
If you are unable to bring back the merchandise due size or inconvenience, transportation can be arranged to bring the item(s) back to our warehouse. Restocking Fees are at $50 per item, excluding Bedroom Sets and Wardrobes. If you wish to have us transport your Bedroom Sets or Wardrobes back to our warehouse, the Restocking Fee will be $100 per item.
Merchandise can be exchanged for products which are of the same or greater price value within 7 days of purchase. Merchandise for exchange should be strictly unused, no damage, in resalable condition and with original packaging/ plastic cover intact to be eligible for exchange. For hygiene purposes, we will not accept any exchanges of bedsheets, quilt covers, quilts, mattress/pillow/bolster protectors, bolsters and pillows that have been removed from their original packaging, used, stained, torn, washed, and/or with traces of fragrance or odours. A restocking fee of S$30 will be imposed. Should the customer choose to exchange the existing merchandise for a another model bearing a higher price, the customer will be required to top-up the difference in price.
Merchandise can be brought back to the FortyTwo Pte. Ltd. Warehouse from 9am-6pm from Monday to Saturday (excluding public holidays) together with proof of purchase for a full cheque refund (for cash/cheque on delivery purchases) within seven (7) days of purchase. For hygiene purposes, we will not accept any returns of bedsheets, quilt covers, quilts, mattress/pillow/bolster protectors, bolsters and pillows that have been removed from their original packaging, used, stained, torn, washed, and/or with traces of fragrance or odours, and hence will not issue any refunds for any of the aforementioned items. FortyTwo Pte. Ltd. has the full discretion to decide whether the item is suitable for refund and reserves the right to reject any returns if they are deemed unfit for refund.
Should transportation be required, the restocking charges as stated in our Return Policy will apply. The cheque for the refunded items will be presented to the customer at the item pick-up location only if transportation services have been ordered by the customer from FortyTwo Pte. Ltd. and the relevant restocking fees paid for by the customer, or at the FortyTwo Pte. Ltd. Warehouse when the item is brought back for a refund. Customers will have to sign some documents in receipt of the cheque refund.
All refunds for orders paid for via cash/cheque on delivery can be collected in the form of a cheque from the FortyTwo Pte. Ltd. office. Customers have to be present personally to receive and sign for the refund cheques with photo identification. There will be strictly no mailing out of refund cheques.
Should the customer be unable to be present for the refund collection, a representative may be sent with a letter of authorisation containing the representative's full name and I/C number and signed by the customer. The representative's I/C and customer's I/C have to be presented for verification purposes.
Should you have made the initial payment through online credit card payment, you should return the products for refund via the above-mentioned return methods, and allow 5-7 working days for the refund amount to be credited to your account.
If you have made the initial payment through your PayPal account, you should return the products for refund via the above-mentioned return methods. The amount will be credited back to your PayPal account within 1 working day after receipt of the returned product.
Refund of payments made via the DBS/POSB 0% Interest-Free Online Instalment Payment Plan (IPP) are subjected to approval from DBS Bank. No refunds in cash or cheque will be issued by FortyTwo Pte. Ltd. on orders paid via the IPP. Additional charges may be levied by DBS Bank should DBS Bank approve your refund request. Payment via the IPP constitutes your acceptance that you have entered into a payment agreement with DBS Bank, on a interest-free loan furnished by DBS Bank. FortyTwo Pte. Ltd. accepts no responsibility over the approval, denial or any outcomes whatsoever pertaining to the refund requests made by you to DBS Bank for orders paid via the IPP.
Clearance and customised items are strictly non-refundable.
Lowest Price Matching
To ensure that our customers always get the best deals, FortyTwo Pte. Ltd. promises to match the lowest available, legitimate price any customer can find for a particular product in rival retail stores.
We will match the price of the product a customer intends to purchase/has purchased within the past 14 days of price matching request, based on the following conditions:
- The product which the customer is requesting a price match is exactly identical to that found on a rival retailers' storefront
- Product model numbers (if any) are exactly identical
- Both our product and the rival retailer's product have exactly the same specifications
- Sufficient evidence is provided by the customer to suggest that the same product can indeed be purchased from the rival retailer at the point of time of request (FortyTwo Pte. Ltd. reserves the right to determine the sufficiency of evidence provided)
- The price is set by a rival storefront that is located on mainland Singapore
- The rival retailer's product must not be parallel imported from another country that is not authorised by the manufacturer for sale in the Singapore market
- The rival price includes all the necessary taxes (including GST, if applicable) as dictated by Singapore Law
The process of requesting for a price match must be as follows:
- FortyTwo Pte. Ltd. receives an email (sent to firstname.lastname@example.org) from the customer at the point of purchase/within 14 days from point of purchase providing evidence of such a disparity in pricing (through use of original advertisements, official paper quotations or active web links to e-commerce sites)
- Customer states explicit interest in purchasing product/has already purchased product from FortyTwo Pte. Ltd.
- If customer has already purchased product, he should provide sufficient evidence to identify himself as either the person who placed the order, the person billed for purchase and/or the person who was the intended recipient of the purchased product
FortyTwo Pte. Ltd. may investigate the request by means of contacting the rival retailer and/or visiting the storefront in question and reserves the right to full discretion on deciding the legitimacy of the request. FortyTwo Pte. Ltd. also reserves the right to reject any request at its full discretion.
Upon confirming the legitimacy of Lowest Price Matching request, FortyTwo Pte. Ltd. will do the following:
- Sell the product to the customer at the competitor's price
- Amend the listed price of the product to match the competitor's price
- If product has been purchased within 14 days prior to the request, FortyTwo Pte. Ltd. will refund the full difference between the two prices to the customer who was billed for the original product
The Lowest Price Matching is only applicable to products found on this website (excluding all external Vendor items). We do not provide Lowest Price Matching for services and repairs.
The following price situations by competitor retailers do not qualify for Lowest Price Matching considerations: free gift promotions, special offers with financing plans, limited time offers, corporate prices, staff discounts, trade show prices, erroneous pricing, items out of stock at time of enquiry, items advertised to be of limited quantity, clearance items, factory outlet prices, refurbished/used items, mail-in offer prices, prices exclusive to membership programmes.
Proof of Purchase
Upon successful placement of order, an order acknowledgment containing the invoice will be sent to the email address that you have provided in the online order form. We advise you to keep the email or print the invoice out, as these are your receipts and proofs of purchase. You will also receive a hard copy of the invoice upon delivery and will be required to endorse on the invoice after merchandise has been received in good condition.
Mattresses may come with warranties of up to 20 years. Different mattress models have different warranty periods and these warranties are provided directly by the manufacturer. Warranty cards and/or relevant warranty details can be found packed together with the mattress. Mattress manufacturers' warranties differ between manufacturers, but in general, cover internal spring unit from defects such as serious sagging which are not due to normal wear and tear, broken springs and collapsed springs. Please read and follow the instructions on the warranty card (wrapped in plastic cover with mattress) carefully for the warranty to be effective. We advise you to fill up and submit your warranty application immediately after purchase for your warranty to be effective.
Our furniture comes with 6 months warranty on manufacturing defects (not including wear and tear or misuse), unless otherwise stated. If you detect any manufacturing defects or damages which are not due to misuse or wear and tear, take a picture of the problem and send it to email@example.com with a brief explanation of the problem, including the order invoice number that can be found in the confirmation email sent to you, and date of purchase. We will contact you and arrange for our service team to assess the situation. In most cases, repairs will be done. If it is deemed beyond repair by the service team, we will exchange the product for a identical one, or similar one of equal or greater price, depending on availability. FortyTwo Pte Ltd reserves the right to make the final decision on whether to repair or exchange the product, as well as the replacement product, should an exchange be decided on.
The following items are not covered by warranty: pillows, bolsters, mattress protectors, mini sofa beds, foam mattresses (under the bedding accessories category), and all clearance items.
Warranties do not cover wrongly assembled products that are assembled by the customer.
FortyTwo Pte. Ltd. have ceased accepting payments using the HSBC Installment Payment Plan with effect from 26 April 2013.
Payment for all orders which exclude any Whirlpool Display Clearance item(s) sold on the FortyTwo Pte. Ltd. website can be made via cash/cheque upon delivery/self-collection, online with a credit/debit card via a third-party website, or via a signed charge slip for a six (6) month installment plan provided by HSBC Holdings for HSBC Credit Cardholders. Payment for orders which include any Whirlpool Display Clearance item(s) can only be made via online credit card payment or the HSBC Installment Plan.
Payment for the HSBC Installment Plan is only recognised as being made when the customer has swiped his HSBC Credit Card personally on the Credit Card Terminal at the FortyTwo Pte. Ltd. Office and signed on the resulting Charge Slip. Payment has to be made at least one (1) working day prior to delivery for all orders made with any form of credit card payment (PayPal or HSBC Installment Plan). Failure to make payment at least one (1) working day prior to delivery may result in non-delivery of ordered items.
If the payment option of "Cash/Cheque Upon Delivery/Self-collection" is selected, full payment by cash or cheque upon delivery will be required. Payment terms are in Singapore Dollars (SGD$) only. No foreign currencies will be accepted.
If payment by cash or cheque is not received in full upon delivery, FortyTwo Pte. Ltd. reserves the right to remove all delivered items back to its warehouse. Strictly no changes of payment methods upon delivery will be entertained.
FortyTwo Pte. Ltd. Website Terms & Conditions of Use
Your access to and use of FortyTwo Pte. Ltd.'s Website and the products and services (hereby collectively known as “Services”) available through this Website are subject to the following terms and conditions. By using our Services, you agree to all of the Terms and Conditions of Use, as may be updated by us without prior notice. FortyTwo Pte. Ltd. reserves to amend the Terms and Conditions of Use at its own discretion.
FortyTwo Pte. Ltd. advises you to check this page regularly to take note of any changes we may have made to the Terms and Conditions of Use.
Access to this Website is permitted on a temporary basis, and FortyTwo Pte. Ltd. reserves the right to withdraw or amend the Services without prior notice. FortyTwo Pte. Ltd. will not be held liable if, for any reason, this Website is unavailable at any time or for any period. Occasionally, we may restrict access to some parts or all of this Website at our own discretion and without prior notice.
All data on this Website is published “As is” and is correct at the time of publishing. FortyTwo Pte. Ltd. reserves the right to remove, edit and add on any data without prior notice.
You are prohibited from misusing this Website.
You will not: commit or encourage a criminal offence; transmit or distribute any material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon any other person's proprietary rights; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website.
Any breach of this provision constitutes a criminal offence under the Computer Misuse Act 1998. We will not hesitate to report any such breach to the relevant law enforcement authorities and disclose your identity to them.
FortyTwo Pte. Ltd. will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material.
FortyTwo Pte. Ltd., its staff, management, licensors, shareholders and affiliates will not be responsible for any other misadventure arising from the use of this Website.
When you visit this Website, submit content to this website (product reviews and/or questions) or send e-mails to FortyTwo Pte. Ltd., you are communicating with FortyTwo Pte. Ltd. electronically. We may respond to you by e-mail or by posting notices/responses on the Website. You agree that all such notices, disclosures, and other communications that FortyTwo Pte. Ltd. provides to you electronically satisfy any legal requirement that such communications be in writing.
Intellectual Property, Software and Content
The intellectual property rights of all software and content made available to you on or through this Website remains the property of FortyTwo Pte. Ltd. and its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by FortyTwo Pte. Ltd. and its licensors.
FortyTwo Pte. Ltd. does not claim to own the rights to the images, trademarks and intellectual property of our licensors and the respective third-parties that are featured on this Website. All rights of these images, trademarks and intellectual property belong to their respective owners and not to FortyTwo Pte. Ltd.
You are permitted to store, print and display the content supplied purely for your personal use. You may not publish, manipulate, distribute or reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website, nor may you use any such content in connection with any business or commercial enterprise.
You are prohibited from modifying, translating, reverse engineering, decompiling, disassembling or creating derivative works based on any software or accompanying documentation supplied by FortyTwo Pte. Ltd. or its licensors.
The FortyTwo Pte. Ltd. logo and website design are registered trademarks of FortyTwo Pte. Ltd. No licence or consent is granted to you to use these marks in any way, and you agree not to use these marks or any marks which are colourably similar without the written permission of FortyTwo Pte. Ltd.
Any infringement of the intellectual property rights of any party on this site will be reported to the relevant authorities upon discovery.
Hyperlinking to www.fortytwo.sg
Unless explicit written approval is obtained from FortyTwo Pte. Ltd., any website linking to this Website
- May link to, but must not replicate, any copyrighted materials;
- Must not imply that FortyTwo Pte. Ltd. endorses said website or any products, services, or content available through said website if no such endorsement exists;
- Must not misrepresent its relationship with FortyTwo Pte. Ltd.;
- Must not publish or route to any false or misleading information about FortyTwo Pte. Ltd., its products, or its services; and
- Shall not host content that can be construed as inappropriate, distasteful, offensive, or controversial
We reserve the right to withdraw linking permission without notice.
Governing Law and Jurisdiction
The law governing the use of Website and all transactions is the Law of Singapore. Any aspects that are not covered by these Terms and Conditions is subject to Singapore Law.
If any of these Terms and Conditions are rendered invalid or void, the other Terms and Conditions will remain in fact.