As the impact of the COVID-19 pandemic continues to affect everyone at a global scale, we are playing our part by stepping up our precautionary measures, as well as adding more resilience to our business through our business continuity plans.
It is in our best interests to ensure your well-being as we continue to brave this unprecedented crisis together.
This page aims to clear up the most frequently asked questions on our response to the situation.
New orders accepted, deliveries will continue
As the nation embraks on the tough journey towards a gradual resumption of normality, the measures put in place for Phase 1, 2 and 3 of our re-opening process to curb the spread of the coronavirus will not affect the order processing, delivery and logistics part of our business. New orders will still be accepted for delivery.
As some of our local suppliers will have to remain closed during this period, our supply of goods from these suppliers are affected. This will continue to affect us as new restrictions are put in place, or when the due dates of existing government imposed restrictions are extended. You will be contacted by us for an alternative arrangement if your order contains items that are affected by these supplier closures.
All products supplied by our local suppliers have been updated on our website with the most up-to-date delivery lead times. Lead times may change with the latest developments during this uncertain period.
If you have previously received communication from us that your item is delayed due to Malaysia’s Movement Control Order, our prior arrangements with you will remain unchanged. We will update you as soon as more information becomes available.
Our health and safety measures
We have implemented work from home arrangements for all staff that are not essential to delivery and logistics operations.
We have suspended our hotline to allow our customer care team to work from home. The team will now make outgoing calls from mobile phones.
Daily temperature checks and mandatory safe distancing enforcements are in place for our delivery and logistics staff working on-premise.
Split shifts and staggering of work hours for all staff working on-premise are in place.
Surgical masks will be worn by our delivery staff throughout the delivery process.
Hand sanitizers are provided to our delivery staff for use before and after each delivery.
Disinfection of our vehicle cabins are done using disinfectants after every work shift.
We now try to keep our deliveries mostly contactless, whenever physically possible. Help is still available for orders with bulky items, items requiring assembly, or when you just need help with an item in your order no matter big or small.
Cash on delivery is now suspended for new orders to limit contact.
Help is still available
Should you need help to answer any queries, we are still here. You may contact us via the options available below:
Drop us an email at [email protected] with your query, and we will get back to you in 1-2 business days. Due to the work from home arrangements for our customer care team, this is currently our preferred method of communication.
Please include the following information to facilitate us in providing the help you need:
Order number (if any)
You may chat with our customer care team on our website. This service is available from 10am - 6pm, Mon - Fri, except Public Holidays.
If you’d like, you may request for us to give you a call back.
As we expect that our customer care team will lose some flexibility from not being able to work from the office, we seek your understanding to expect some delays on when our staff can get back to you.
We sincerely appreciate your continued support, we’re confident that together we will show our resilience and come back stronger. We urge everyone to be safe and follow the advice of health authorities.