Strelley Executive Chair (Orange)
4.14
Based on 93 Reviews
5
43.01%
4
25.81%
3
18.28%
2
6.45%
1
6.45%
Ratings & Reviews
Orange office chair
By Lillian Tan Tan on 25/10/2016
Chair turned out better than I thought. It's a good buy Good product
By Wendy Lee on 06/10/2016
Cheap and comfy to sit. It's a Plastic Chair Let Down By Poor Customer Service
By Goh Aaron Peter on 07/09/2016
The chair is made from plastic, especially the back and neck support. The fear is plastic will oxidize over time, so durability is suspicious. The delivery man failed to assemble the chair in the correct way on his first attempt. The company was quick to follow up when the defect was reported. However, the second appointment to have the defect rectified was marred with poor customer service attitude from both the delivery team and the customer service officer manning the hotline.
The delivery team gave themselves a 2-hour allowance so that customer was put on stand by mode awaiting their grand arrival. However, they were quick to leave the customer's place after a couple of missed calls or when they received no answer from their feeble knocks on the door. The CSO manning the hotline was more zealous in pointing out the customer's "faults" when reacting to the situation than responding to customer's needs.
The company would do well to revamp the customer service to show more patience and concerns for customers who purchased products online. The CSO is the FACE of the company when something goes wrong. You need somebody who is patient and tactful, not belligerent.
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